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As co-developer of the Architectural Glass and Metal Technician (AGMT) Certification Program, a newly commissioned initiative for the certification of glass trade craftsmen, Ben travels to training centers, AG&M contractors, industry manufacturers, and construction sites to observe training, best practices, and installation processes for use in the development of the program. He also works closely with staff on the North American Contractor Certification (NACC) Program, participating in on-site assessments as well as marketing efforts. In addition, Ben serves on the IGCC Marketing Sub-committee. Ben is a native of Virginia where he has worked in the architectural glass fabrication industry for almost 35 years. 





Kristin is a Program Coordinator for the SGCC Certification Program. Kristin’s responsibilities include reviewing reports and processing plant audits.  Kristin also corresponds directly with current and prospective SGCC participants daily, helping to answer questions and carry out various clerical duties related to the program.  Kristin enjoys helping others, currently she has 15 years’ experience in the customer service industry.



Sara is the Program Coordinator for the SGCC Certification Program. In addition to assisting with the day-to-day operations of the program, Sara’s responsibilities include reviewing test reports, audit reports, helping new applicants, and working closely with existing participants. Sara comes from 16 years’ experience in the customer service industry.




Alicia is the Program Coordinator for the IGCC Program. Alicia is responsible for all IGCC/IGMA testing, inspecting, certification, accounting and general administrative duties involved in the operations of the program. She has an A.A.S. in accounting and comes from 8 years in the customer service industry. 






Kelly is the Business Manager/Auditor Coordinator for AMS. She is responsible for Human Resources management including; accounting/payroll, employment, and compliance with policies and procedures that relate to company personnel. She is responsible for Auditor coordination ensuring that program needs, and deadlines are met. She also provides support to SGCC answering technical questions for the program. Kelly brings many years of management experience working at a non-profit facility giving her a deep appreciation for contributing to the vision and goals of AMS.




President of AMS, John's overall responsibility is management of AMS and operations of all certification activity. John believes that AMS's role is to facilitate the certification process within the parameters of the rules of that specific program. Certification is often a necessity of current business, when the staff at AMS does their jobs correctly, clients find the entire process helpful and efficient. The attainment of a successful conclusion is what John enjoys most about his job. With a BS in Engineering, and over twenty-five years of operational procedures development and product compliance testing and certification experience, twenty-two with direct involvement in the glass and fenestration industry, John is a renowned expert in his field.



Mitch works as technical manager for certification labs and, the IGCC and SGCC programs. Mitch developed the SGCC and IGCC training coordination, incorporating interactive laboratory training into each program. While the primary focus of his time is spent on special projects, he also spends a fair amount of time auditing plants and testing labs. He graduated from SUNY Morrisville with a bachelors degree in application software development, using his experience to solve and enhance all IT practices in-house.



As AMS' auditor/inspector for NFRC, WDMA Hallmark, IGCC/IGMA and SGCC Certification programs, Ric travels across the country visiting several glass and window/door plants. Ric is also AMS's technical reviewer for WDMA Hallmark air, water, structural window/door test reports, and training coordinator for auditors. He enjoys working with engineers and quality managers on the cutting edge of technical improvements in the industry, and making a difference in the safety aspects, technical improvements, structural integrity and thermal performance of the building products AMS helps gets certified. Ric has a BS in Forestry - Wood Technology, and nearly 30 years experience in administration of certification/inspection programs.




With years of hands-on experience in the construction industry, Josh serves as operational manager for NACC and AGMT programs. He works closely with contractors and glaziers internationally, traveling to training sites and administering beta items. Josh utilizes his knowledge and degree from Alfred State to coordinate with builders and construct the multiple testing devices used in examination during the AGMT certification program. 







Abby is the Program Coordinator for the SGCC Certification Program. Abby’s responsibilities include reviewing test reports and processing quality audits.  Abby comes to AMS with 15 years experience in the customer service industry and enjoys helping clients with their certification needs.





 Andrew Mosley is a Program Coordinator/Auditor for the IGCC/IGMA and SGCC Certification programs. Andrew is a graduate of Misericordia University with a Bachelor’s of Science in Biochemistry. He has experience in the chemical industry, industrial waste water quality testing, as well as quality control of manufacturing facilities. Andrew continues to use his past industrial expertise to help assist with glass industry both from an Administrative and field Auditor role.





Bambi is the Program Coordinator for the NFRC program. She oversees some of the day-to-day needs of the NFRC Certification process which includes processing and maintaining certification records. She has an AS in Information Technology.





James oversees the IT needs for AMS. He has over 15 years’ experience in Network Engineering and Systems Administration for the Telecom and Cybersecurity Industries. He ensures that our systems and workflows efficiently serve our customers and allow AMS to provide the highest standards of customer satisfaction.






Terry is the Quality Manager at AMS, Inc. He's responsible for maintaining and improving the Quality Management System as well as organizing quality assurance initiatives. He has a background in engineering and quality control. Terry is a graduate of Purdue University - South Bend, where he earned a degree in Organizational Leadership and Supervision.




Tonya is the Program Coordinator for the NACC and AGMT Certification Programs. She is responsible for administrative duties and involved in day-to-day operations of the AGMCC-associated activities, working closely with the programs’ contractors and glaziers.  Tonya recently graduated from SUNY Jefferson with an Associate degree in Business Administration and has 15+ years customer service experience. 





Katrina is the Program Manager for both IGCC/IGMA and SGCC programs. She's responsible for the Supervision and implementation of each program’s policies and procedures; assists program sponsor and President with the development of certification activities and requirements; and ongoing surveillance of manufacturer quality system through routine audits and product testing. Katrina is a graduate of SUNY Suffolk with a degree in General Engineering, and has also obtained a bachelor’s degree in Science (Geology) from SUNY Potsdam.  Katrina has 9+ years of experience in the environmental consulting industry and has been able to use her experience with environmental standards and regulations; and experience in quality assurance and quality control to assist with the advancement of both programs.


Lucas is a part of the WDMA/NFRC, WDMA/Hallmark, IGCC, and NACC certification programs at AMS. His duties include reviewing reports in the WDMA/NFRC and WDMA/Hallmark certification programs as well as inspecting/auditing for NFRC, WDMA Hallmark, and NACC. His 14 years of experience in the window and door manufacturing industry and 2 years as a Thermal Simulator has earned him the experience and knowledge needed to fulfill the daily needs and demands of the certification programs. He has also earned a certificate in supervisory management and an A.A. degree in criminal justice.


Tonya is the Program Coordinator for the NACC and AGMT Certification Programs. She is responsible for administrative duties and involved in day-to-day operations of the AGMCC-associated activities, working closely with the programs’ contractors and glaziers.  Tonya recently graduated from SUNY Jefferson with an Associate degree in Business Administration and has 15+ years customer service experience.