Careers
AMS, Inc. is a small local growing company, located in the heart of beautiful Sackets Harbor, NY. Established in 1997, AMS, Inc. has grown to include employees from all backgrounds, such as engineering, management, sales, customer service, quality control, manufacturing, and education. This diverse team has allowed AMS, Inc. to advance in the certification sector, and reach clients both domestically and internationally. AMS, Inc. provides its employees with opportunities for growth and advancement, while nurturing a close-knit atmosphere where employees enjoy coming to work. If you are looking to develop a long-term career, and enjoy working in a fun but challenging environment, then AMS Inc. is the place for you!
"There's not a day I don't look forward to coming to work ... a fantastic group of people to work with!" - Terry Schaefer, Owner
“This job allows me to adapt and utilize my experiences to have a personal impact on company growth. I am always gaining new tools and acquiring knowledge” – Kelly Jenness, HR
IT Manager
Job Title: IT Manager
Company: Administrative Management Systems, Inc. (AMS, Inc.)
Location: Sackets Harbor, NY – On-site
Employment Type: Full-time, Exempt
About Administrative Management Systems, Inc. (AMS, Inc.)
Administrative Management Systems, Inc. (AMS, Inc.) provides administrative and technology-enabled solutions to support certification activities across North America and abroad. Most of our staff work from our main office in Sackets Harbor, NY, with additional remote employees and contractors across other locations.
We’re looking for a hands-on, service-oriented IT Manager to act as a steward for our technology environment, support our on-site team, and ensure our remote staff can work securely and reliably.
Position Summary
The IT Manager will be responsible for the planning, implementation, security, and day-to-day operation of AMS’s technology systems, with a strong focus on our on-site office environment in Sackets Harbor. This role is fully on-site and combines strategic planning with practical, “roll-up-your-sleeves” work supporting end users, managing infrastructure, and coordinating with vendors.
You will report to the Vice President and collaborate closely with leadership and staff across the company.
Key Responsibilities
Strategy & Leadership
- Develop and maintain AMS’s IT strategy, standards, and roadmap aligned with organizational goals.
- Serve as the primary point of contact for all technology-related decisions and issues.
- Manage the IT budget, including hardware/software purchasing, licensing, and vendor relationships.
Infrastructure & Operations
- Oversee on-site IT infrastructure at the Sackets Harbor office (servers, network, Wi-Fi, storage, printers, conference room tech, etc.).
- Support connectivity and secure access for remote employees and contractors (VPN, Terminal Server environment, remote access tools, collaboration platforms).
- Ensure high availability, performance, and reliability of systems and applications.
- Manage backups, disaster recovery planning, and business continuity processes.
- Support contractors and employees in the field (may require travel).
Security & Compliance
- Implement and maintain cybersecurity best practices (firewalls, endpoint protection, MFA, patch management, secure configurations).
- Monitor and respond to security incidents; manage user access, permissions, and identity management.
- Help ensure compliance with any applicable regulations, contracts, or client requirements related to data security.
End-User Support
- Provide Tier 2/3 support for escalated IT issues; oversee basic help desk processes and ticketing.
- Onboard and offboard employees and contractors, including accounts, devices, security access, and training on AMS systems.
- Maintain IT documentation, how-to guides, and basic training materials for staff.
Systems & Applications
- Administer core business systems (e.g., email/collaboration suite, file storage, line-of-business applications, remote access tools).
- Evaluate and implement new tools and technologies to improve efficiency, security, and user experience.
- Coordinate with external vendors, MSPs, and service providers when specialized support is required.
Team Management
- Provide direction to any IT support staff and/or outsourced partners.
- Set priorities, assign tasks, and ensure timely completion of projects and support requests.
Qualifications
Required
- 10+ years of progressive experience in IT, with at least [2–3] years in a senior or lead technical role; prior experience as an IT Manager or similar is a plus.
- Strong, hands-on experience with:
- Windows-based endpoints and basic device management
- Networking (LAN/WAN, VPN, firewalls, switches, Wi-Fi)
- Cloud productivity platforms (e.g., Microsoft 365)
- Demonstrated experience implementing and managing security controls (MFA, backups, patching, antivirus/EDR, identity and access management).
- Solid understanding of IT service management principles (ITIL or similar).
- Excellent troubleshooting skills and the ability to remain calm and solution-focused under pressure.
- Strong communication skills, with the ability to explain technical concepts to nontechnical staff.
Preferred
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft, Cisco, ITIL).
- Experience supporting a mix of on-site and remote staff.
- Experience in a small to mid-sized business or professional services environment.
Personal Attributes
- Service-oriented and patient, with a genuine desire to help colleagues succeed with technology.
- Highly organized and able to manage multiple priorities, tickets, and projects simultaneously.
- Proactive in identifying potential issues, security risks, and opportunities for improvement.
- Comfortable owning decisions and taking responsibility for the full lifecycle of IT initiatives.
Compensation & Benefits
- Salary range: $70,000–$90,000, commensurate with experience.
- Health, dental, vision insurance.
- Retirement plan, e.g., 401(k) with employer match.
- Generous Paid Time Off and Holidays.
- Professional development support, including relevant certifications and training.
How to Apply
Please send your resume and a brief cover letter explaining your interest in this role and your relevant experience to careers@amscert.com with the subject line: “IT Manager – AMS, Inc.”
Applications will be reviewed on a rolling basis until the position is filled.